Teretulemast AMBRIO tugikeskusesse
Oleme siin selleks, et aidata Teil leida vastused kõigile AMBRIOga seotud küsimustele – suurtele ja väikestele, tõsistele ja veidi absurdsetele. Palun tutvuge siin esitatud infoga või võtke meiega ühendust Teile sobival ajal.
Millal minu tellimus välja saadtakse?Pärast Teie tellimuse kinnitamist anname tellimuse võimalikult kiiresti üle meie logistikapartneritele. Tavaliselt võtab see aega 24 tundi alates tellimuse saamise kuupäevast. Mõnikord võib see aega võtta aga kuni 3 tööpäeva.
Kui 3 tööpäeva jooksul ei ole Teie tellimust välja saadetud, võtke palun ühendust AMBRIO klienditeenindusosakonnaga e-posti teel: [email protected]. Klienditeenindusosakonna poole pöördudes ärge unustage palun kirjutada oma ees- ja perekonnanime ja tellimuse numbrit.
Kuidas teada, kas minu tellimus on juba välja saadetud?Te saate saadetise väljasaatmist kinnitava e-kirja „Teie tellimus on välja saadetud“, millest leiate ka oma saadetise jälgimisnumbri. Niisiis, tundke end mugavalt ja oodake meie e-kirja.
Kui palju maksab kohaletoimetamine?Kohe, kui panete AMBRIO toote oma ostukorvi, liidetakse summale ka kohaletoimetamise kulud.
Pakume tasuta saatmine 2-3 päeva jooksul.
Kes mulle saadetise kohale toimetab?Sõltuvalt toodete seisust meie kõige lähemas laos, toimetame saadetise kohale kas DPD või DHL teenuseid kasutades.
Kui kaua kohaletoimetamine aega võtab?STANDARD tarneaeg on 2–3 päeva. KIIRE tarneaeg on 2–3 päeva.
Arvestage palun, et:
* Kohaletoimetamise tähtaja arvestamine algab kuupäevast, mil saadeti välja e-kiri „Teie tellimus on välja saadetud“.
* Kohaletoimetamise tähtaega arvestatakse tööpäevades s.t. esmaspäevast reedeni, jättes puhkepäevasid välja.
Kas mul on võimalik tellimuse seisundit jälgida?Jah! Te saate oma saadetise jälgimisviite e-posti koos kinnitusega „Teie tellimus on välja saadetud“. Klõpsates lingile näete oma saadetise infot.
Arvestage palun sellega, et saadetise jälgimiskoodi aktiveerimine võib aega võtta kuni 48 tundi. Seepärast ärge ehmuge, kui Te seda veel ei näe ning proovige kontrollida hiljem uuesti.
Mida teha, kui ma ei ole oma tellimust kätte saanud, aga kohaletoimetamise tähtaeg on juba möödas?Te võite tellimuse info uuesti üle vaadata kasutades jälgimiskoodi, mis Teile saadeti tellimuse kinnituse kirjas „Teie tellimus on välja saadetud“.
Kui saadetise seisundiks on märgitud kohaletoimetatud, aga Te ei ole saadetist kätte saanud, pöörduge palun meie klienditeenindusosakonna poole e-posti teel: [email protected].
Tellimus ja tagastamine
Kui suur AMBRIO käevõru on mulle sobiv?Valiku hõlbustamiseks koostasime käesoleva suuruste tabeli, mis aitab leida Teile kõige sobivamas suuruses AMBRIO käevõru. Soovitame valida suurema suuruse, kui Teie randme ümbermõõt jääb kahe suuruse vahele.
Kas AMBRIO toodete hinnad on esitatud koos käibemaksuga?Jah. ELi piires tellimustele rakendatakse Leedus kehtivat 21% käibemaksu. ELi veebilehel on hinnad esitatud koos käibemaksuga.
Kuidas on võimalik AMBRIO toodete eest tasuda?Võtame vastu kõiki ülekandeid kohalikest pankadest, internetipanga ja PayPal kaudu ning sularahas kauba kohaletoimetamise ajal!
Meie serverid krüpteerivad kogu saadud info, niisiis ei pea Te andmekaitse pärast muretsema.
Milline on kaupade tagastamise ja garantiipoliitika?Teil on võimalik meile tooted tagastada mistahes põhjusel ja ilma põhjendamata. Juhul kui Te ei ole saadud toodetega rahul (väheusutav võimalus), võtke 30 päeva jooksul alates toote kättesaamisest meiega ühendust e-posti teel [email protected]. Saadame teile e-kirja, milles on täpne juhend raha tagastamiseks. Kohe kui oleme Teilt saanud esitatud nõuete kohaselt tagastatud tooted (originaalpakendis ja kasutamata), tagastame teile makstud raha. Toote eest makstud raha tagastame Teile 10–15 päeva jooksul alates toote tagastamisest. Saatmiskulud ja kõik teised saatmisega seotud maksed tagastamisele ei kuulu.
Kui soovite toote teise toote vastu välja vahetada, tagastage toode ja esitage uus tellimus lehel ambrio.style. Võtke meiega e-posti teel ühendust [email protected] 30 päeva jooksul alates toote saamisest. Kohe kui oleme Teilt saanud esitatud nõuete kohaselt tagastatud tooted (originaalpakendis ja kasutamata), tagastame teile makstud raha.
Saatmiskulud ja kõik teised saatmisega seotud maksed tagastamisele ei kuulu. Isegi väga hoolikalt oma tööd tehes võib juhtuda, et saadame Teile kogemata vale toote. Sellisel juhul võtke meiega 30 päeva jooksul alates toote saamisest ühendust ja leiame koos probleemile lahenduse.
AMBRIO annab AMBRIO kaubamärgiga toodete materjalidele ja tootmisvigadele 2-aastase garantii. Kui garantiiajal tekib tootele mingeid defekte, võib toote välja vahetada.
Mida teha raha tagastamiseks?Raha tagastamise protsessi alustamiseks kirjutage meile e-kiri [email protected], milles on märgitud tellimusnumber ning ees- ja perekonnanimi. TÄHELEPANU: toote saab 30 päeva jooksul alates toote saamisest tagastada ja raha tagasi saada juhul, kui tooted on ostetud otse Ühendkuningriigi kauplusest ambrio.style. Kui olete ostnud AMBRIO toode jaemüüjatelt, siis võtke toote tagastamiseks ühendust müüjaga.
Millal ma tagastatud toote eest raha tagasi saan?Kohe, kui saame heas seisukorras tagastatud toote, alustame raha tagastamise protsessi. Raha tagastatakse teie krediitkaardile või PayPal arvele, kust te tellimuse eest tasusite. Tagastame raha 10–15 päeva jooksul.
Kuidas tellimust tühistada?Kuni Te ei ole oma e-posti saanud kinnitust „Teie tellimus on välja saadetud“, võite tellimust muuta või selle tühistada. Pärast seda, kui tooted on väljasaatmiseks juba valmis pandud, ei ole tellimuse muutmine enam võimalik. Kui tahate juba väljasaadetud tellimuse tühistada, siis
* Keelduge saadetisest: Kui te ei soovi tellitud tooteid kätte saada, siis ärge võtke kullerilt saadetist vastu ja ärge avage pakendit. DPD või teine kuller saadab meile saadetise tagasi ja meie tagastame pärast saadetise kättesaamist Teile raha.
* Raha tagasisaamise protsessi alustamiseks: kirjutage meile e-kiri [email protected]. Ärge unustage kirja märkimast tellimuse numbrit ja enda ees- ja perekonnanime.
Relationship between You and AMBRIO
The General Sales Conditions aim at managing the contractual relationship between You (hereafter the “Buyer”, “You”, the “Consumer” or the “User”) and AMBRIO (hereafter « AMBRIO » or « we »). AMBRIO a Lithuanian corporation (UAB) having its registered office at Šeimyniškių 21c – 47, LT92008, Vilnius – Lithuania – European VAT: LT100010396415T. You can contact us by phone: 370 611 44407
As a Consumer of AMBRIO Product, You, acknowledge and guarantee:
- That You have obtained and read a copy of the General Sales Conditions;
- That You will only use the Products and services provided by AMBRIO for personal and non-commercial usage, and that You are not acting in a purpose related to a trade, business, craft or profession
- To be in possession of the General Sale Conditions on a durable media especially, but not limited to, by printing them out;
- To be of age or authorized under the law of your country of residence to purchase or acquire such Product, and aware of the legal regulations framing this contract;
- That You have the right under the law of your country of residence to carry out an order and to receive delivery in the indicated venue;
- That You agree with, and don’t object with any clause or part of the General Sales Conditions;
- The Parties must understand any order as a full acceptance of the General Sales Conditions;
- To be fully aware that any order implies an obligation to pay.
You understand that your action of placing an order, purchasing or acquiring one or several AMBRIO Products involves that You read, understood and agree with the General Sales Conditions (hereafter “Conditions”) without reserve, objection or contestation.
It is understood between the parties that the words written with a Capital letter are to be defined as follow:
- Buyer: refers to a Consumer complying with all legal provisions requested to enter into this agreement and having placed one or several orders of one or several Products or Services by means of the Internet and/or Applications published by AMBRIO. The Buyer is asked to provide accurate information when personal information is requested before placing an order. You can be the one designated by this word;
- Consumer : means any natural person who is acting for personal, non-commercial use only, and that is not acting in a purpose related to a trade, business, craft or profession. You can be the one designated by this word;
- Parties: The Buyer or Consumer or User and AMBRIO;
- Product and /or Services: designate a range of goods and services that can be subject to an order on the web site;
- User: means any natural person who is using or interacting with the Product and/or Services. You can be the one designated by this word. Product and /or Services: designate a range of goods and services that can be subject to an order on the web site.
- The presentation of an offer to the Consumer especially through the website and the Applications published by AMBRIO;
- The acceptation of this offer through the Contract conclusion;
- Performance of the Contract.
It is understood between the parties that AMBRIO keeps the right and possibility to modify or change, in any case, all or part of these General Sales Conditions to reflect to reflect changes to the law or any applicable regulation, changes to our Products and Services or any event which is deemed sufficient by AMBRIO to command such revisions. Any new version of the General Sales Conditions replaces the previous General Sales Conditions. Changes will not apply retroactively, which means that any order is subject to the General Sales Conditions version applicable at the time of placing an order. We recommend to frequently consult the AMBRIO Services Terms and Conditions as well as saving the latter version on durable media; e.g. paper print.
Process of the order and formation of the Contract
a. Description of the Products - Price - constitutive elements of the Offer
1. Description of the Products
Each Product is subject to a description on AMBRIO Website or any website, owned by AMBRIO. Only the applicable General Sales Conditions, the descriptions, characteristics, features presentations and price that we publish and that we directly present, shall be seen as constituting the description of the Product approved by AMBRIO. You are fully responsible to verify the compatibility of the Product(s) and Service(s) as they are described in the above mentioned listed elements with your own needs or to those You intend to use the Product for. Both parties agree that photography and videos illustrating the Products cannot, in any case, constitute a contractual document or means of information and that they are only provided for illustration. These must not be considered as a determinant element of Buyer’s consent to place and order.
Prices listed do not include any possible Delivery and shipping expenses unless otherwise indicated. Shipping expenses will be mentioned as such before finalization of the order. They will be clearly expressed as an addition to the cost of the Products ordered unless otherwise indicated. This indication could be a reduction vouchers, a gift card, or a special offer. According from where You connect yourself to AMBRIO Website or any website, owned by AMBRIO, it is possible that the price does not include any taxes. We draw your attention on the fact that the sale price never includes possible customs duties and related taxes on import. Also, the legislation applicable to You can impose certain taxation that we do not collect. It is the entire responsibility of the Buyer to pay such taxes or customs duties at his own expenses as well as fully complying with applicable regulation. The price listed on our Website may be in a currency that does not correspond to the currency within your country. AMBRIO will not, in any case, bear the cost of the exchange of currency. The Buyer must pay additional costs resulting from such change of currency. It is advisable to obtain information of the charges and exchange rates applicable when placing an order, especially as regards to the means of payment that You wish to use and that we propose to you. The total price that You have to pay to AMBRIO includes the cost price of the Product, the relative Delivery expenses and when expressly mentioned, the aforementioned taxes. Those elements are indicated on the summary page of the order. The prices can be modified at any time. Only the prices that are presented at the moment You place an order are applicable.
3. Constitutive elements of the order
The above mentioned elements determine the offer by which we are bound to when accepted by the Buyer. The sales offer via internet that we present to You are valid, within the limits of our available stock, as long as they are accessible on the Website and on the Application published by AMBRIO or, if it is mentioned, until the expiration of their validity duration. AMBRIO cannot, in any case, be liable for any other offers than the one directly expressed on its website or through Applications published by AMBRIO. We inform You that prior to your Buyer Identification (entering your order information), You can obtain the details of your shopping cart by clicking on the icon "shopping cart". You can then redeem coupon codes and gift cards at your disposal by entering the code on the same page and confirming your entry. The price indicated will then include these reductions.
b. Buyer Identification - Determining the Delivery address and Invoice
c. Order – Prior verification of the offer
When we have the information to (1) establish the invoice for your order (2) identify You as the person that has placed the order and (3) enable us to carry out the Delivery, we will propose You Different Delivery modalities. You are requested to choose one of them. The order will be invoiced according to the indicated cost. The Delivery means will be set similarly for all the Products bought simultaneously on our website, application. The indicated cost will be valid for the set of Products. If You want Products to be shipped following different modalities You are requested to operate multiple orders. Unless otherwise stated, the reduction vouchers and gift cards are not applicable to the cost applicable to Delivery. In order to have full knowledge of the cost of your order, Delivery cost and Delivery means that You have chosen will be added into your shopping cart. The total indicating the cost that You will effectively pay in the framework of your order will be displayed. We remind You that the cost does not include customs duties or related import taxes and will not include additional taxes that You might be required to pay according to the legislation that is applicable to you. By clicking on the button “Checkout” You will be asked to choose the means of payment. Following this choice, You will be asked to fulfill the form that will allow us to identify and proceed to the Payment with the means of payment that You have so chosen.
d. Payment – Means of payment security – Fraud Prevention Measures
We put at your disposal different means of payment allowing You to pay your order. These are indicated during the order process. You have the option to pay for your order with a payment card and/or credit card. The transactions are carried out through the transaction encashment platforms allowing the payment to be carried out through payment means such as Master Card, Visa Inc., Discover and American Express. You can also pay your order through “PayPal”, “Apple Pay” services. By paying through these services, You could be asked to have a personal bank account. The whole means of payment are published and carried out by third party companies. Therefore, we never have access to your bank data. Also, to prevent fraudulent transactions we have set up procedures for verifying your orders. If a fraud is suspected, these procedures will allow us to block, and if needed, to cancel your order. If your order was to be cancelled, You would be informed by email at the address that You have indicated within best delay. If You want to contest our decision to cancel your order, please contact our customer service department.
e. Finalization of the order – Conclusion of the Contract
In order to realize your order, we provide You with a summary of the relative information of your order allowing You to verify the details You have entered. Before clicking the button allowing You to place the order and to express your acceptance, You will be given the possibility to modify the address of the invoice, the address of delivery, the desired shipping method, and the goods in your basket. To complete your order You must click on “place an order”. You are fully aware that the fact of placing an order implies an obligation to pay. Payment is direct. The lack of payment prevents formation of the order. As soon as You order is completed, You will immediately receive an identification number of your order. Your order confirmation will entail the conclusion of the contract between AMBRIO and you. The conclusion of this contract implies:
- Your Acceptance of an offer presented by AMBRIO via our Website, our Applications (on particular mobile devices) or of any other organized sale system published by AMBRIO, without the simultaneous presence of the Parties and by the exclusive recourse of one or several mediums;
- Acceptance of these General Sales Conditions;
- Unless otherwise expressly allowed by AMBRIO, the acceptance of the immediate payment of the sale cost in its integrality.
An email with the acknowledgement of the order, your acceptance, and the payment of the order is forwarded by AMBRIO at the earliest convenience at the email address that You have indicated during the order process. A second mail will be forwarded to the same address enabling You to have access to the follow-up of the parcel shipping details. f. Filing
Communication filing, purchase orders, and invoices are stored on AMBRIO servers enabling both parties to make a copy of all the elements for the conclusion of the contract.
Delivery of the Products
a. Time of delivery
Unless we have notified You otherwise, we will deliver the Products You have purchased not later than 30 days from the conclusion of the contract and payment of your order.
b. Conditions of Delivery – Prerequisite
Delivery (hereinafter the “Delivery”) may be understood as the physical possession or control of the Product. Delivery will be deemed fulfilled the day on which:
- The Product will be delivered at the postal address You have notified us;
- The Product has been physically delivered to You or to a third party other than the carrier and indicated by you;
- The Product, individually considered, has been activated and linked to an account.
The risk of loss or damage to the Product shall pass to You when You or the third party indicated by You and other than the carrier has acquired the physical possession of the Product. You are required to meet certain pre-requisite attached to Delivery. Thus, without this list being limited and unless otherwise specified, You or the third party You have designated to receive delivery:
- Must be present at the postal address You have notified us and at the time schedule of delivery notified to You by the carrier or AMBRIO.
- Must proceed to a check-up of the packaged delivered and notify immediately, by email or any other means, any anomaly to AMBRIO.
Any claim relating to an error or defect in Delivery must be made as soon as possible.
c. Delivery failure
Unless otherwise specified by any mandatory legal provision, we would be held to charge You for the completion of a new shipment if any failure of Delivery occurs for a reason for which AMBRIO or the carrier we charged to make the delivery is not responsible. This could occur if You do not fulfil the hereinabove pre-requisite attached to Delivery.
d. Delay in Delivery
You shall be entitled to terminate the contract if Delivery it not carried out:
- Within thirty (30) days from the conclusion of the contract and payment of your order;
- As we have indicated on the purchase of the Product while this date was more than thirty (30) days after the conclusion of the contract and payment of your order.
However, prior to this contract resolution, You shall call upon AMBRIO to make the Delivery within an additional period of time appropriate to the circumstances. If we fail to deliver the Product within that additional period of time, You shall be entitled to terminate the contract by sending us a notification by registered letter with an acknowledgment of receipt. Unless we have proceeded to the Delivery, in the meantime, the contract may be considered as terminated when receiving the letter or written statement notifying us of your decision to terminate the contract. The hereinabove provision shall not be applicable to sales contracts where delivery within the agreed delivery period is essential taking into account all the circumstances attending the conclusion of the contract or where You have informed us, prior to the conclusion of the contract, that Delivery by or on a specified date is essential. If the contract is terminated in the conditions specified in this article, we will reimburse You all payments received when purchasing the Product or the Service Contract without undue delay and in any event not later than 14 days from the day on which You have communicated us your decision to terminate the contract.
Right of withdrawal by AMBRIO
At AMBRIO, we want You to have faith in our Products. This means that You have to test our Product to be fully aware of its nature and characteristic. That is why we grant You our Right of withdrawal when You purchase a Product on our Website or through our Applications. The provisions of this section does not withdraw the rights You are entitled to by law.
We grant You a 30-day trial period during which You can return your Product and request a refund for your order. This withdrawal period will expire after 30 days from the day on which You acquire the Product. You can find this date on the confirmation of your purchase. The Right of withdrawal by AMBRIO does not apply in the following cases:
- The supply of any digital content;
- In case You are unable to send us back the Product and its accessories in the original packaging;
- When the returned Product is not the Product subject to the right of withdrawal granted by AMBRIO;
- When the returned Product was used in a way not supported by AMBRIO published guidelines attached to the Product. This provision shall apply for all returned Product that is damaged or in a state that does not allow us to sell the Product “as is”. Any repairing or replacing pairs on the returned Product exclude the Right of withdrawal by AMBRIO;
- The supply of goods made in accordance with your specifications or clearly personalised;
- The supply of goods which are liable to deteriorate or expire rapidly;
- The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
- The supply of digital content which is not supplied on a tangible medium if the performance has begun with the Consumer’s prior express consent and his acknowledgment that he thereby loses his right of withdrawal.
The right of Withdrawal by AMBRIO only applies to Products purchased on AMBRIO Website. If You bought your Product in any other distribution network, please contact your reseller.
b. How do I exercise my Right of withdrawal?
To exercise the right of withdrawal, You must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail) or by contacting our Support. To help us to improve our Products, we may ask You to explain us your decision.
If You exercise your right of withdrawal, You shall send back the Products without undue delay. The return of the Products is at your own expense. You shall bear all the costs of returning the Products. The burden of proof in respect of the exercise of the withdrawal right and return of the Product lies on you. You shall return the Product and its accessories at the postal address communicated to You by our Customer Service. As soon as we receive the Product and after checking its proper working order we shall reimburse You the price of the Product without any delay. We will not reimburse You the shipping fees nor banking charges and customs charges. We will carry out such reimbursement using the same means of payment as You used for the initial transaction, unless You have expressly agreed otherwise; in any event, You will not incur any fees as a result of such reimbursement. However, when checking the proper working order of the Product any exclusion provision occurs, we may be able to provide You the following choice:
- We send You back the Product at You own expense and risk after payment of all returning expense.
- Destruction of the Product - Refurbishment of the Product. This solution will be automatically chosen if You refuse to pay the returning expense within 14 days from the day we notified You the fact that the Product is not covered by AMBRIO Right of withdrawal.
Consumer legal Right of withdrawal
Any Consumer domiciled within the European Union will be subject to the provision attached to Directive 2011/83/EU of the European Parliament and of the council of 25 October 2011 on Consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council. You will find all relevant information attached to your legal Right of withdrawal in Appendix: Consumer legal Right of withdrawal. Any provision attached to the “Right of withdrawal by AMBRIO” will apply to all European Consumers if the provision attached to the “Right of withdrawal by AMBRIO” are more favourable than the one granted by their persona country law.
You can contact our customer service department for any question related to your Product and /or Service. To provide You an efficient help, your personal data can be temporarily communicated to a member of our customer service until we solve your issue. To protect your Privacy, we ensure that our customer service fully complies with our Data Privacy.
When purchasing a Product or a Service, You shall verify if it complies with all applicable law and if there are any conditions of entrance of the Product into the country in which You are expecting us to deliver the Product and/or the Service.
a. Warranty and liability attached to the means of ordering on the Website or through our Applications.
b. Warranty attached to AMBRIO Products.
When purchasing on our Website or through our Applications, You will be granted warranties attached to your Product. Such Warranties may vary according to the country in which You are residing.
1. What is not covered?
This warranty does not cover:
- Any use of the AMBRIO Product that does not fit the expected use of the AMBRIO Product;
- Damage caused by accident, abuse, misuse, corrosion flood, fire, earthquake or other external causes;
- Natural wear and tear;
- Cosmetic damage, including scratches;
- Damages caused by use with another product;
- AMBRIO Products not purchased on our website
AMBRIO is not responsible for damage arising from failure to follow instructions relating to the AMBRIO Product’s use.
2. How long does the coverage last?
AMBRIO warranty runs for TWO YEARS (24 months) from the date You initially purchased the AMBRIO Product on our Website www.ambrio.style
3. How to get Service?
You may contact our customer service department and fill out the requested information. We may require that you furnish proof of original retail purchase details.
4. What AMBRIO will do?
If your AMBRIO Product is covered by AMBRIO Warranty, we will provide You with a free replacement Product and we will bear the cost of returning the AMBRIO Product and shipping of the replacement Product. The replacement product may be a refurbished product. The Replacement Product will be sent to you after reception of the AMBRIO Product under Warranty. The Replacement Product is warranted for the remainder of the original product’s warranty period. However, if after checking the returned AMBRIO Product any exclusion provision occurs, we may be able to provide You the following choice:
- We send You back the AMBRIO Product at You own expense and risk after payment of all returning expense.
- Destruction of the AMBRIO Product - Refurbishment of the Product. This solution will be automatically chosen if You refuse to pay the returning expense within 14 days from the day we notified You the fact that the Product is not covered by AMBRIO extended Warranty.
AMBRIO Warranty is valid only in countries where AMBRIO Product are sold by AMBRIO through its Website.
5. How does State Law Apply?
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
6. Limitation of liability
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW AMBRIO IS NOT LIABLE FOR ANY DIRECT, INDIRECT (SUCH AS LOSS OF USE, LOSS OF REVENUE, LOSS OF OPPORTUNITY, LOSS OF REPUTATION etc.), SPECIAL, CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF AMBRIO WARRANTY OR FROM ANY MISUSE OF THE PRODUCT. THIS LIMITATION OF LIABILITY SHALL NOT APPLY TO PERSONAL INJURY.
7. Data Privacy
8. General provisions
a. Act of God
Act of god (“Act of God”) shall result of any event that is at once unforeseeable, insurmountable and external. The following are especially considered as Act of God: strikes, flood, fire, lock-outs, disruption and distractions in transport services, supply difficulties in raw material or energy, any communication interference resulting in any difficulty to fulfil any order ort delivery Performance of any act required by this contract shall be suspended for the duration of the event determined as Act of God. The performance of such act shall be immediately executed once the cause of Act of God ceases.
b. Scope of the Agreement
This version of the General Sale Conditions constitute the entire agreement between us and cancel, exclude and replaces any previous conditions in its subject matter.
If any provision of this General Sales conditions is held invalid or unenforceable by a court of competent jurisdiction, the invalid or unenforceable part or provision will be deemed as unwritten.
Any failure to exercise or delay in exercising any right, power or privilege under this Agreement shall not operate as a waiver; nor shall any single or partial exercise of any right, power or privilege preclude any other or further exercise thereof.
e. Evidence – Electronic communication
Any notification and communication between AMBRIO and You can be realized by any electronic means of communication such as emails.
f. Governing law – Dispute resolution
In the event of any controversy or dispute between AMBRIO and You arising out of or in connection with your use of any Products and Services (such as our Website, Application etc.) provided by AMBRIO, the parties shall attempt, promptly, in good faith and before any judicial action, to resolve the dispute though alternative dispute resolution. Unless otherwise required by applicable law, including all disputes, will be governed by the laws of Lithuania and be settled by the courts of the country where you reside. The Parties may agree to resolve their dispute in accordance with Directive 2013/11/UE of the European parliament and of the council of the 21 may 2013 on alternative dispute resolution for Consumer disputes and the Regulation (EU) No 524/2013 of the European Parliament and of the council of 21 May 2013 online dispute resolution for Consumer disputes.
Appendix: Consumer legal Right of withdrawal
Right of withdrawal conditions, time frame
You have the right to withdraw from this contract within 14 days. This period shall expire from the day on which You or a third party other than the carrier and indicated by You has been Delivered with the Product.
In the case of contracts for regular Delivery of goods during defined period of time, the period starts from the day of Delivery of the first good. In the case of delivery of a good consisting of multiple lots or pieces or delivered separately, the day on which the Consumer or a third party other than the carrier and indicated by the day of conclusion of the contract until the date we receive your unequivocal statement of withdrawal. The amount charged will be proportionate to the total price of the service agreed in the contract.
Exceptions form the right of withdrawal
You shall not be granted with the right of withdrawal in the following:
- The supply of goods made in accordance with your specifications or clearly personalized;
- The supply of goods which are liable to deteriorate or expire rapidly;
- The supply of digital content which is not supplied on a tangible medium if the performance has begun with the Consumer’s prior express consent and his acknowledgment that he thereby loses his right of withdrawal.
By accepting this contract, You hereby grant us your express consent for supplying You digital content which is not supplied on a tangible medium before the withdrawal period passes. You hereby waives your right of withdrawal.
Exercise of the right of withdrawal and Product return
You have the right to withdraw from this contract within 14 days without giving any reason. You must inform us of your decision to withdraw from this contract by an unequivocal statement. Before the end of the withdrawal period, You may use the attached model withdrawal form, but it is not obligatory. The burden of proof lies with you, the Consumer. Therefore, we strongly recommend that You notice us your decision by a registered letter with an acknowledgment of receipt. If You exercise your right of withdrawal, You shall send back the Products without undue delay and in any event not later than 14 days from the day on which You have communicated us your decision to withdraw from the contract. The return of the Products is at your own expense. You shall bear the direct cost of returning the Products. The burden of proof in respect of the exercise of the withdrawal right and return of the Product lies on you. When exercising the right if withdrawal, You shall be liable for any diminished value of the Products other than what is necessary to establish the nature, characteristics and functioning of the Products.
Reimbursement conditions in accordance with the right of withdrawal
When exercising your withdrawal right, we shall reimburse You all payments received when purchasing the Product or the Service Contract. However, if You have expressly opted for a type of Delivery other than the least expensive type of standard Delivery offered by us, we shall not reimburse the supplementary costs You agreed to pay. We shall prove the type of Delivery You opted by all appropriate means. We may withhold the reimbursement until we have received the Products back or until You supplied evidence of having sent back the Products, whichever is the earliest. We will carry out the reimbursement using the same means of payment as You used for the initial transaction, unless we expressly agree otherwise. Your consent to such can be notified by any electronic means of communication such as emails. You shall not incur any fees as a result of such reimbursement.
Consumer acquires physical possession of the last lot or piece. With your prior express consent, service contract can be performed immediately. If You want to withdraw from such contract, You will be charged within the period from the
Model instructions on withdrawal
Download the withdrawal form
1. Right of with/drawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which You acquire, or a third party other than the carrier and indicated by You acquires, physical possession of the goods. To exercise the right of withdrawal, You must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. You can inform us of your decision at the following address: UAB AMBRIO : Šeimyniškių 21c - 47, 092008 Vilnius LITHUANIA. You can also join us: By telephone : +370 611 44407 By email: [email protected]. To meet the withdrawal deadline, it is sufficient for You to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If You withdraw from this contract, we shall reimburse to You all payments received from you, including the costs of Delivery (with the exception of the supplementary costs resulting from your choice of a type of Delivery other than the least expensive type of standard Delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as You used for the initial transaction, unless You have expressly agreed otherwise; in any event, You will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or You have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which You communicate your withdrawal from this contract to us. The deadline is met if You send back the goods before the period of 14 days has expired.
Withdrawal form template
Please, complete and return this form if You want to exercise your right of withdrawal
To the attention of:
Šeimyniškių 21c - 47, 092008 Vilnius LITHUANIA
You can also contact us :
- By phone : 370-611-44407
- By email: [email protected]
I hereby give notice that I withdraw from the contract of sale concerning the following Goods :
I purchased the Good on:
I received the Good on:
You can Withdraw from the contract of sale without completing this part of the form:
My order number is:
I want to withdraw because:
How AMBRIO could improve:
Publishing date: March 23, 2017
Tagastamispoliitika ja garantii
AMBRIO Day Satisfaction Guaranteed Return Policy
If you are unsatisfied with your purchase from ambrio.style for any reason, you have 30 days from the date of purchase to request a full refund. You may return any Product (as defined below) purchased on ambrio.style in accordance with the terms below.
To qualify for a refund, all the following conditions must be met:
- A return authorization must be requested from our customer service team within 30 days of your purchase date. To request a return authorization, contact us at [email protected]. Please do not forget to include your name, surname and order id in your email.
- You must return the Product to AMBRIO to receive a refund. Returned Product(s) must be in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return.
- The return authorization number must be included along with your returned product.
- Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable.
- You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to AMBRIO.
- If you return Product to AMBRIO (a) without a return authorization from AMBRIO or (b) without all parts and accessories originally included with your purchase, AMBRIO retains the right to either refuse acceptance of such return or charge you a restocking fee of 15% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher.
AMBRIO warrants to the original purchaser that your AMBRIO-branded shall be free from defects in materials and workmanship under normal use for a period of two (2) years from the date of purchase (the "Warranty Period").
If such a defect arises and a return authorization request is received by AMBRIO within the applicable Warranty Period, AMBRIO will, at its option and to the extent permitted by law, replace the Product with a new or refurbished Product. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law. This Limited Product Warranty is valid only in the jurisdictions where the Products are sold by AMBRIO itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. Any replacement Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law.
How to obtain warranty service?
To obtain warranty service, a return authorization must be requested from our customer service team. To request a return authorization, contact us at [email protected]. Please do not forget to include your name, surname and order id in your email. The return authorization number must be included along with your returned product. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by AMBRIO. As may be required by applicable law, AMBRIO may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service.
Exclusions and limitations
This Limited Product Warranty applies only to the original purchaser of the Product that was purchased from an authorized reseller or sales channel and manufactured by or for AMBRIO that can be identified by an authorized “AMBRIO” trademark, trade name, or logo affixed to it. Without limiting the foregoing, the Limited Product Warranty does not apply to any (a) AMBRIO products and services other than the Products, (b) non-AMBRIO products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or AMBRIO reasonably believes to be, stolen.
This warranty does not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by AMBRIO, nor does it apply to any cosmetic damage such as scratches and dents. In addition, this Limited Product Warranty does not apply to damage or defects caused by (a) use with non-AMBRIO products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the Product such as discoloration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by AMBRIO, (ii) not in accordance with instructions provided by AMBRIO.
No AMBRIO reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to this Limited Product Warranty. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.
Limitation of damages
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, AMBRIO SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF AMBRIO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Applicable law and Jurisdiction
In the event of any controversy or dispute between AMBRIO and You arising out of or in connection with your use of any Products and provided by AMBRIO, the parties shall attempt, promptly, in good faith and before any judicial action, to resolve the dispute though alternative dispute resolution. Unless otherwise required by applicable law, all disputes will be governed by the laws of Lithuania and be settled in the courts of Vilnius (Lithuania). The Parties may agree to resolve their dispute in accordance with Directive 2013/11/UE of the European parliament and of the council of the 21 may 2013 on alternative dispute resolution for Consumer disputes and the Regulation (EU) No 524/2013 of the European Parliament and of the council of 21 May 2013 online dispute resolution for Consumer disputes.
Publishing date: March 23, 2017
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you place an order, subscribe to a newsletter, fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To administer a contest, promotion, survey or other site feature.
- To quickly process your transactions.
- To ask for ratings and reviews of services or products
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
- Help remember and process the items in the shopping cart.
- Understand and save user's preferences for future visits.
- Keep track of advertisements.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If users disable cookies in their browser:
If you turn cookies off, some of the features that make your site experience more efficient may not function properly. Some of the features that make your site experience more efficient and may not function properly.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
We do not include or offer third-party products or services on our website.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
We have implemented the following:
- Remarketing with Google AdSense
- Google Display Network Impression Reporting
- Demographics and Interests Reporting
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
- Can change your personal information by emailing us
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It's also important to note that we allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
- We will notify you via email within 7 business days
- We will notify the users via in-site notification within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions.
- Process orders and to send information and updates pertaining to orders.
- Send you additional information related to your product and/or service
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honour opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.
Publishing date: March 23, 2017